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Quality Management

 Quality Management

Task 1 

What is Quality Management?
Quality management is the process in charge of overseeing different activities and tasks within an organization to ensure that products and services offered.
What is the objective of Quality Management?
The main objective of management system is to improve quality of products or services your company provides, including high accuracy, compliance with applicable standards, and high customer satisfaction.
Which are the key components of Quality management?
1.      Quality Planning: The process of identifying the quality standards relevant to the project and deciding how to meet them.
2.      Quality Improvement: The purposeful change of a process to improve the confidence or reliability of the outcome.
3.      Quality Control: The continuing effort to uphold a process’s integrity and reliability in achieving an outcome.
4.      Quality Assurance: The systematic or planned actions necessary to offer sufficient reliability so that a particular service or product will meet the specified requirements.
Describe what Quality Management involves. (process)
The first part starts when the organization sets quality targets to be met and which are agreed upon with the customer. The second part consists of the organization defines how the targets will be measured. It then identifies any quality issues that arise and initiates improvements. And finally in the third part involves reporting the overall level of the quality achieved.
What does “Quality Improvement Methods” refer to? Explain in detail.
Quality improvement methods comprise three components:
·        product improvement
·        process improvement
·        people-based improvement
There are numerous methods of quality management and techniques that can be utilized, for example: Kaizen, Zero Defect Programs, Six Sigma, Quality Circle, Taguchi Methods, the Toyota Production System, Kansei Engineering, TRIZ, BPR, OQRM, ISO, and Top Down & Bottom-Up approaches among others.
What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.
1. Customer Focus
The primary focus of any organization should be to meet and exceed the customers’ expectations and needs.
2. Leadership
 Great leadership establishes unity and purpose among the workforce and shareholders. Creating a thriving company culture motivates employees, who may significantly improve their productivity and loyalty.
3. Engagement of People
Staff involvement is another fundamental principle. The management engages staff in creating and delivering value whether they are full-time, part-time, outsourced, or in-house.
4. Process Approach
The approach principle emphasizes achieving efficiency and effectiveness in the organizational processes. An organization is enhanced when leaders can manage and control the inputs and the outputs of an organization, as well as the processes used to produce the outputs.
5. Continuous Improvement
Businesses should be able to create new processes continually and adapt to new market situations. Businesses that improve continually experience improved performance, organizational flexibility, and increased ability to embrace new opportunities.
6. Evidence-based Decision Making
Businesses that make decisions based on verified and analyzed data have an improved understanding of the marketplace. They can perform tasks that produce desired results and justify their past decisions.
7. Relationship Management
Relationship management is about creating mutually beneficial relations with suppliers and retailers. When an organization manages its relationship with interested parties well, it is more likely to achieve sustained business collaboration and success.
What are the benefits of Quality Management?
·        It helps an organization achieve greater consistency in tasks and activities that are involved in the production of products and services.
·        It increases efficiency in processes, reduces wastage, and improves the use of time and other resources.
·        It helps improve customer satisfaction.
·        It enables businesses to market their business effectively and exploit new markets.
·        It makes it easier for businesses to integrate new employees, and thus helps businesses manage growth more seamlessly.
·        It enables a business to continuously improve their products, processes, and systems.
 

Comments

  1. Hello Lizeth, I am surprised we share alike ideas, I explained the same components of quality management, and I described a process in regards to what quality management involves too, you mentioned three parts of the process, and you focused the process on quality objectives, right? Compared to you, I focused the process on areas of opportunity, and possible solutions.
    What do you think about the approach I used?

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  2. Hello, I was reading your work and your information is very easy to understand, we have some different answers, I liked your answer to question 6, it is very well explained and I took some notes to learn better about the subject. Good job.

    ReplyDelete
  3. Hello Lizeth just to tell you that in the first question we have a similar point of view and also in the last question we share ideas, great job.

    ReplyDelete

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